When you claim a Zelus Mominto at a live or virtual event, we show you a preview of the collectible and immediately send the collectible to your wallet. However, it takes blockchains some time to process the transaction, especially when a lot of other people are claiming the Mominto!

If you've claimed the Mominto and it is not appearing in your wallet within 30 minutes of claiming, please reach out to support specifying which Mominto you are trying to claim, and we will ensure you receive it.

Did this answer your question?